How does the complimentary rooms promotion work?

The group leader will be reimbursed the dollar value of every sixth, eighth or tenth room (based on seasonality) in their group up.
The resort will comp the lowest value rooms in the room block. For example, when booking five double rooms and one single room in the same category, then the lowest total value room would be the single room and would be the complimentary room.
The resort will comp the lowest number of nights. For example, when booking five double rooms for 3 nights and one single room for 5 nights in the same category, then the single room would be comped for 3 nights.
The total value of complimentary rooms minus taxes and fees is awarded to the group leader’s credit card approximately one to four weeks after travel if the minimum nights requirement is met. The timing of the reimbursement is based on the discretion of the resort and tour operator.
Once your comps are ready, the travel agent will let you know the dollar amount that you can expect. The reimbursement will present itself on the credit card that the group leader used to purchase their room with.
We typically don’t see comps come through until after travel.
While it’s rare, there are some travel windows which will fall under a “blackout period”, where comps are not available. The only way to determine if you are eligible for comps is to pull a group travel package.

How do room upgrades work?

One complimentary upgrade will be provided to the lowest room category booked into the next category up for every block of 10 rooms per night paid; not to exceed 2 total upgrades for the group.
Upgrades are only awarded on days where everyone in the group is at the resort. For example if 9 rooms are staying 5 nights, but one room is only staying 3 nights, then the room upgrade will only apply for 3 nights.
Complimentary upgrades are subject to hotel availability. Unfortunately, there will be periods when due to high occupancy, upgrades will be limited. Upgrades may also be limited to specific room categories and exclude certain suite types.

Any rooms booked outside of the room block by guests will not qualify towards the total room count towards the promotion.
The group must be fully closed off in order to request comps from the resort. This means, no changes to any rooms in the group once comps are requested.
Do not rely on comps to pay for vendors and wedding day details as the timing of payout is based on the resort and is not guaranteed.
The travel agent doesn’t know at any point in time how much your comps will be. They will find out at the same time as you :)